Paul Wells is part of the family who now run the Claymoore Narrowboats hire fleet and boatyard. He emailed me a couple of weeks ago to say he's set up www.canal-photos.co.uk, an online photo forum.
More importantly, he's installed an RSS feed, so if you are as much a fan of feeds as I am, you can get automatic updates on new photos posted! You can post your own photos there and comment on others. The main page shows an index of photos sorted according to canal and type of boat.
I can imagine a really great benefit of www.canal-photos.co.uk will be amongst Claymoore hirers, to compare their experiences, and it's a great idea, helping to form a community amongst their customers. You don't lose copyright when you post to the site, and you can have them removed at any time if you want. I hope Paul encourages his hirers to post their photos.
Granny Buttons spent two fortnights at Claymoore, in 2001 and 2003, having work done, and I was very happy with it, as my post of September 2003 relates. The Simpson family ran the boatyard then, and they were so helpful, so competent, so efficient.
Granny hasn't been back since, so it's foreign territory for me. But I remember at the time the father, Derek Simpson, was happy to shuttle to and from Anderton to collect me when I'd left my car at Claymoore. He'd come out of retirement to manage the business again, and stressed its family nature.
I asked what his plans were, and he sighed and said it was time to pass the business on to another family, but that he really wanted it to stay a family business and not be part of a big chain.
Well seems it has stayed 'family'. Paul says his own father took over Claymoore in 2004, right in the middle of the summer holiday season:
There's nothing quite like learning about the hire boat business in the height of the season! I love the fact that the waterways have been [my father's] passion since I was a kid and now he's taken the plunge at his ripe old :-) ish age and put everything he has into something he loves.
Whenever I saw Derek he was always great with the customers, something that my father is trying to continue. Of course, it's nice to get those free holidays too! We are off for two weeks in August again so it will be a good chance to get lots of new photos.
Putting my PR hat on, I'd say that canal-photos.co.uk would be especially good as claymoore-photos.co.uk and that you should encourage hirers to form a web 'community' around the hire business. One thing that struck me on my 2001 and 2003 visits was the office wallchart that recorded the repeat visits of loyal customers, year after year. One Dutch couple had returned for a dozen years or more, sometimes going up the Manchester Ship Canal and even written articles for Waterways World about their experiences. It's this sort of loyalty that can build a business.
Oh, wait a minute, there are two options on the Claymoore site that look like doing that already - Community, a forum, and Photo Gallery. I feel that neither is as effective as www.canal-photos.co.uk. But then, as I've already said, anything with a feed is way in front of conventional forums.
It would be lovely to have a Claymoore blog. For example, George Officer has a remarkable and strange narrowboat (which I've written about passim) and recently passed it on to Ken, the chief engineer at Claymoore, rather than sell it to a stranger. I'd love to hear more about Ken, who apparently performs magic with boats. Says Paul, in what would make a great Claymoore blog post:
I watched him [Ken] carry out an amazing repair on a Claymoore boat that a hirer brought back with the front left corner of the cabin peeled back. Obviously they had to turn the boat around again that day for the new hirers, and within a short while he had bent, hammered, smoothed and welded it all back together in a short space of time.
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